"The Professional Recruiter Series" presents…
LinkedIn Loves You (and I can prove it!)
I am a big fan of LinkedIn (no surprise to my audience), so when a technical glitch kept me from using it, I became a bit perturned. After emailing for help and not receiving any "love" from customer support, I decide to vent about it online. Well, my rant received not only the attention of other LinkedIn users encountering similar issues; but also a response from April Kelly – Director of Customer Service for LinkedIn. (Insert the TV theme to "Wonder Woman" here)
April Kelly not only saw to it that my issue was (quickly) resolved, but she also took the extra step of podcasting with me to apologize to any and all LinkedIn users sharing similar issues. (WoW!) How is that for customer service? Thank you April Kelly for turning a frown upside down.
Click here to download this episode of The Recruiters Lounge
Listen to The Recruiters Lounge on the phone: 213-514-5341
Search my archive of podcasts with Podzinger
ABOUT THE HOST
Jim Stroud
Jim Stroud is a “Searchologist” with an expertise in the full life-cycle placement of Executive and Technical personnel, Recruitment Research and Competitive Intelligence. He has consulted for such companies as Google, Siemens, MCI and a host of start-up companies. He presently serves Microsoft as a Technical Sourcing Consultant and is a regular contributor to Microsoft’s Technical Careers Blog.
Jim Stroud was nominated (and a top 10 finalist) for a “Best Blog Award” for his blog – Jim Stroud 2.0, by Recruiting.com in 2006 and cited in Bullhorn’s Research Report: Tools of The Trade 2007 as being among the best blogs on the recruiting industry (50,000 staffing and recruiting professionals were surveyed). His podcast series – “The Recruiters Lounge” recently aired its 50th episode. His comicstrip series – “The Recruiting Life” has also celebrated its 100th edition and was nominated for “Best Ongoing Comic Series” and “Best Newcomer of 2006” by Gnomz, a community of Comic creators. Jim Stroud also trains recruiters on how to source the internet for passive candidates and has trained recruiting organizations worldwide. His experience in using the internet to find hidden talent spans a decade.
ABOUT OUR SPONSORS
Affinity Circles hosts the official online communities for over 100 leading university alumni associations and professional organizations, representing more than 12 million undergraduates and degreed professionals worldwide. Their customers read like a who’s who list of top educational institutions, including Stanford, Berkeley, Dartmouth, Wharton, Georgetown, and Johns Hopkins, to name just a few. Through this network, employers target a large and diverse audience of verified students and alumni, 95% of whom have Bachelors degrees or higher and 64% of whom have over 5 years work experience. In addition, Affinity Circles provides the unique ability for company employees who are members of these communities to refer job opportunities on their employer’s behalf to passive candidates within their own social and professional networks. Look out Linked In!!
Affinity Circles is currently offering a special promotion to Recruiters Lounge listeners who purchase their recently launched Employer Profile product: 1 free month when you purchase a 3 month term. This represents a savings of $2,500! To learn more, go to the link on my site: www.JimStroud.com/ac.
Affinity Circles: Its not just WHO you know; it’s HOW you know them.
**
ADDITIONAL CREDITS
-
The theme music “Baja Taxi” by Brian Buckit and "For McCoy" by Monika Herzig is courtesy of Podsafe Music Network.
-
The Recruiters Lounge is a proud member of the Radio Talent Zoo Network
To be clear, LinkedIn loves *you*. Or anyone who has sufficient audience to bother with.
I know many other LinkedIn users who have waited weeks or months for an answer from customer service.
They don’t have enough customer service people to cover all the requests. So, they have to prioritize.
They just happen to have picked “size of blog audience” as that prioritization model.
And yes, I’m just cranky because I don’t have enough audience to rate!
Dan